Contact

Write to contact@optionallabs.com. We reply within 2 working days.

For a question about a purchase, write from the email address you paid with and include your Razorpay payment ID (it starts with pay_ and is in your payment confirmation). Common requests:

• I paid but can't find my key: check your spam folder first. We can send it again.
• I changed computers: we'll move your license to the new one.
• I'd like a refund: see the refund policy.

Grievance officer

Under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, our grievance officer is Chandan Kumar Dash, reachable at contact@optionallabs.com. We acknowledge complaints within 48 hours and resolve them within one month.

Seller

Chandan Kumar Dash, trading as Optional Labs.